Mirza Sakib
Translating customer insights and requirements into innovative digital concepts. Driving process automation and system optimization for impactful service delivery.
management experience
& campaigns delivered
tech & OTT sectors
certifications
Who I Am
I'm Mirza Sakib, a Product Management Specialist with 5+ years of experience translating customer insights into innovative digital products and campaign strategies.
Led the end-to-end requirement discovery, managing agile delivery, leveraging competitive analysis and UAT insights to accelerate releases and enhance product usability.
Currently at Synesis IT PLC, driving the digital product development of Convay, a unified communication platform, along with UAT and cross-functional execution, while previously at SSL Wireless. I’ve also worked across OTT (Chorki) and product analytics (Antopolis). Fluent in Bengali and English.
Download CV ↓What I Bring
Skill Cube
Professional Credentials
Academic Background
How I Work
Career Journey
- Drove end-to-end requirement discovery for Convay — translating complex enterprise communication needs into precise product specs, user stories, and acceptance criteria, significantly accelerating feature delivery cycles across multiple sprints
- Functioned as the strategic bridge between business, design, and engineering stakeholders — ensuring fully aligned, user-centric feature delivery from ideation through production with zero critical misalignment incidents
- Owned complete Agile backlog lifecycle including grooming, prioritization, and sprint planning — consistently achieving on-time release targets and maximizing sprint velocity across product iterations
- Conducted deep competitive benchmarking against Zoom, Google Meet, and MS Teams — directly influencing product roadmap priorities and carving clear differentiation strategies for Convay in the UCT market
- Surfaced critical UX gaps through structured UAT and user feedback loops — driving high-impact improvements shipped to production that measurably boosted usability scores and user engagement across key features
- Translate customer insights into innovative concepts & develop customized solutions and campaign strategies using SSL Wireless's digital products
- Design process flows and flowcharts; develop SRS, BRS, FRS, RTM, user manuals and project plans
- Conduct comprehensive UAT on developed solutions and perform product demos to clients
- Work cross-functionally with project management, design, engineering and service operations for seamless delivery
- Innovate and develop product strategy, roadmap and new features; track campaign performance by identifying key metrics
- Manage payment gateways, new implementations, and automation tools
- Manage local-international vendors, partners and internal stakeholders; develop policies
- Prepare customer service user journeys on new policies, campaigns, and FAQs
Selected Work
Led end-to-end product discovery and Agile delivery for Convay, translating complex requirements into high-impact features with consistent on-time releases.
Highly involved in feature development, campaigns, payment integrations, and automation, supporting cross-functional stakeholders and enhancing customer experience across platforms.
Led the product strategy and campaign execution for MotulBD's loyalty program — designing the user journey, reward mechanics and KPI tracking.
Managed end-to-end product development and campaign rollout for Petronas Safe Ride initiative in Bangladesh market.
Designed and delivered an automated reporting panel for BTRC — translating regulatory requirements into a functional product spec.
Built the product specification for Samsung India's automated SMS disbursement solution, including system architecture and API workflows.
Managed the international payment system integration for Chorki OTT platform — overseeing gateway implementation and user journey design.
Developed requirements and product documentation for a digital warranty registration and sales tracking platform used by retail partners.
Overview
Led end-to-end product discovery and Agile delivery for Convay — a Unified Communication & Technology (UCT) product — translating complex enterprise requirements into high-impact features with consistent on-time releases.
Key Contributions
- Drove requirement discovery translating complex needs into clear specs, user stories, and acceptance criteria
- Bridged business, design, and engineering for aligned user-centric delivery from ideation to production
- Owned full Agile backlog — grooming, prioritization, and sprint planning for predictable releases
- Conducted competitive analysis vs Zoom, Google Meet, MS Teams to shape roadmap and differentiation
- Defined business rules and edge cases to strengthen product reliability and scalable performance
Outcome
Overview
Led product strategy and campaign execution for MotulBD's loyalty program on SSL Wireless's platform — designing user journey, reward mechanics and performance KPIs.
Key Contributions
- Defined campaign mechanics and reward structure
- Designed user journey and customer touchpoints
- Created SRS, BRS and campaign documentation
- Tracked performance metrics and success factors
Outcome
Overview
Managed end-to-end product development and campaign rollout for Petronas Safe Ride initiative in Bangladesh — coordinating across internal teams and the client.
Key Contributions
- Translated client brief into product requirements
- Coordinated engineering, design and service teams
- Prepared FAQs, user journey documentation
- Monitored campaign performance metrics
Outcome
Overview
Designed and delivered a regulatory automated reporting panel for BTRC — converting complex telco compliance requirements into a clean product specification.
Key Contributions
- Analyzed BTRC regulatory requirements
- Designed automated data pipeline logic
- Authored FRS and technical documentation
- Coordinated UAT with stakeholders
Outcome
Overview
Built the product specification for Samsung India's automated SMS disbursement solution — covering system architecture, API workflows and delivery logic.
Key Contributions
- Mapped SMS disbursement workflow end-to-end
- Authored SRS and API integration documentation
- Designed failure handling and retry logic
- Conducted product demo to Samsung stakeholders
Outcome
Overview
Managed international payment system integration for Chorki OTT platform — overseeing gateway implementation, security controls and user journey design.
Key Contributions
- Evaluated and onboarded international payment gateways
- Designed international subscriber user journey
- Managed security, access control and data integrations
- Coordinated with local and international vendors
Outcome
Overview
Developed requirements and product documentation for a digital warranty registration and sales tracking platform used by retail partners.
Key Contributions
- Gathered requirements from retail partner stakeholders
- Designed warranty registration and tracking workflows
- Developed user stories and system database design
- Conducted UAT and authored user guidelines
Outcome
Thoughts on Product
After working across telco, OTT and fintech products, I've found that 80% of development issues trace back to incomplete requirements and missing stakeholder sign-off.
User Acceptance Testing is often rushed or skipped. Here's how I structure UAT to catch real issues before clients do — saving time and reputation.
Having worked at both Chorki and SSL Wireless, I've seen how different product culture is across OTT and telecom. Here's what I learned navigating both.
Who Vouches for Me
Mirza demonstrates strong product thinking and consistently delivers well-documented solutions that align with both client needs and business goals.
A reliable and detail-oriented analyst who brings both technical understanding and business acumen to every project he's involved in.
Mirza's cross-functional collaboration skills and ability to manage complex stakeholder relationships makes him a strong asset to any product team.
Let's Connect
Have a product challenge, collaboration idea, or want to discuss opportunities? I'd love to connect and explore how we can work together.
Schedule a 30-minute discovery call at a time that works for you.
Book via Calendly →